Refund and Returns Policy

Last Updated: September 3, 2026

This Cancellation, Return & Refund Policy governs all purchases made through Lush Global Contracting via www.lushglobalcontracting.com (the “Site”), direct purchase orders, request-for-quote (RFQ) contracts, and commercial invoices.

Because Lush Global Contracting specializes in commercial-grade procurement, high-volume material logistics, and facility supplies, our order processing workflows begin immediately upon purchase. By placing an order or authorizing an invoice, you acknowledge and agree to the terms, fees, and strict limitations detailed below.

1. Order Cancellations

  • Standard Orders (2-Hour Window): Standard stock orders may only be canceled within two (2) hours of order placement by submitting a written request to help@lushglobalcontracting.com and calling (623) 387-9777. Any approved cancellation within this window is subject to a 5% administrative and merchant processing fee to cover non-refundable payment gateway transaction charges.
  • Orders in Fulfillment or Transit: Once an order exceeds the 2-hour window, enters warehouse staging, or is handed over to a freight/courier carrier, cancellation is strictly prohibited. Such orders cannot be rerouted or stopped in transit and must instead be evaluated under the return process described below.
  • Non-Cancellable Orders: Custom fabrications, special-order materials, made-to-order architectural goods, bulk commercial lots, and cut-to-size items cannot be canceled or altered once the order is placed or payment is confirmed.
  • Company Right to Cancel: Lush Global Contracting reserves the unconditional right to cancel, hold, or void any order prior to dispatch for reasons including, but not limited to, inventory unavailability, pricing/typographical errors, suspected fraudulent transaction activity, or logistical force majeure events. If Lush Global Contracting cancels an order under this provision, our sole liability is limited to issuing a full refund of the amount paid.

2. Return Eligibility & Non-Returnable Items

All returns are subject to strict inspection and approval. Unauthorized returns will be rejected at the warehouse dock at the customer’s expense.

Non-Returnable Products (Final Sale)

The following categories are strictly non-returnable and non-refundable:

  • Custom-manufactured, made-to-order, or specially procured commercial supplies.
  • Flooring, underlayment, rubber materials, or adhesives that have been unsealed, opened, or cut.
  • Clearance, discontinued, overstock, or marked “Final Sale” inventory.
  • Items missing their original manufacturer packaging, barcode, crating, hardware, or installation instructions.
  • Any item that has been partially installed, modified, altered, exposed to moisture/elements, or handled on a job site.

Return Conditions for Stock Merchandise

For standard, stock items eligible for return consideration:

  • Return Window: Return requests must be formally initiated within fourteen (14) calendar days of the carrier’s verified delivery date. Requests received past 14 days will be rejected without exception.
  • Condition: Items must be in 100% factory-sealed, pristine, resalable condition in their original crates, cartons, or pallets.

3. Return Merchandise Authorization (RMA) Process

  1. Request an RMA: You must email help@lushglobalcontracting.com with your order number, proof of purchase, high-resolution photographs of all packaging and materials, and a specific explanation of the return request.
  2. RMA Issuance: If eligible, our procurement department will issue an official RMA number and designate the specific warehouse return address. Do NOT ship products to our Phoenix corporate office.
  3. Transit Window: The returned shipment must be dispatched with tracking information sent to Lush Global Contracting within seven (7) calendar days of RMA issuance. RMAs expire after 7 days; expired returns will be refused.

4. Restocking Fees & Return Shipping Costs

  • Mandatory Restocking Fee: All approved returns are subject to a 25% restocking fee deducted from the gross purchase price. This fee covers warehouse restaging, quality control inspections, pallet re-banding, and inventory reintegration.
  • Customer-Borne Freight & Transit Risk: The customer is solely responsible for arranging, booking, and prepaying all return shipping and commercial freight charges. Lush Global Contracting does not provide pre-paid return shipping labels.
  • Transit Damage on Returns: Lush Global Contracting assumes no risk of loss or damage during return transit. You are strongly advised to purchase full carrier insurance for return shipments. If items arrive damaged at our warehouse, your RMA will be voided, no refund will be issued, and you must file a claim directly with your return freight carrier.

5. Refund Issuance & Adjustments

  • Inspection Period: Returns undergo a mandatory warehouse inspection within 5 to 7 business days of receipt.
  • Method of Refund: Upon passing inspection, approved refunds are issued strictly in the form of Store Credit or to the original payment method at Lush Global Contracting’s sole discretion.
  • Exclusions from Refunds: Original freight fees, expedited shipping charges, palletizing surcharges, and non-refundable merchant processing fees are 100% non-refundable.

6. Damaged, Defective, or Discrepant Shipments

Lush Global Contracting partners with major LTL, flatbed, and parcel carriers. Delivery disputes are handled under strict commercial freight protocols:

  • Visible Freight Damage & Shortages: You must thoroughly inspect all pallets, crates, and cartons upon arrival. Any visible exterior damage, pallet tampering, crushed boxes, or missing items must be explicitly noted on the carrier’s Bill of Lading (BOL) or electronic delivery receipt before signing. Refuse any severely damaged freight cartons.
  • Mandatory 48-Hour Reporting Window: Concealed damage, factory defects, or fulfillment discrepancies must be reported in writing to help@lushglobalcontracting.com within forty-eight (48) hours of delivery. You must include the signed BOL, photos of outer packaging, pallet labels, and the affected merchandise.
  • Late Claims: Failure to report damage or discrepancies within 48 hours constitutes full, irrevocable acceptance of the shipment as complete and in good condition, permanently waiving any claim against Lush Global Contracting.
  • Remedy Limitation: For validated manufacturer defects or shipping damages reported within 48 hours, Lush Global Contracting’s sole liability is limited to, at our option: (a) providing replacement components or items, or (b) issuing a repair/credit allowance. We do not cover third-party labor costs, project delays, demolition expenses, contractor downtime, or incidental/consequential damages.

7. Chargebacks & Payment Disputes

Initiating a bank chargeback or payment reversal without first following our RMA and dispute procedures constitutes a material breach of this policy.

In the event of an improper chargeback, Lush Global Contracting reserves the right to dispute the claim using signed proof of delivery, delivery photos, BOL records, and communication logs. The customer agrees to pay all costs incurred by Lush Global Contracting in defending or collecting improper chargebacks, including administrative collection fees, merchant arbitration fees, and reasonable attorney’s fees.

8. Contact Information

For inquiries, return requests, or freight delivery notifications, contact our procurement department:

  • Legal Entity: Lush Global Contracting
  • Physical Address: 4539 N 22nd St, Suite R, Phoenix, AZ 85016
  • Website: www.lushglobalcontracting.com
  • Email: help@lushglobalcontracting.com
  • Phone: (623) 387-9777