Faq Help Center
Welcome to the Lush Global Contracting Help Center. Find quick, definitive answers regarding our commercial material distribution, logistics, warranty pass-throughs, and return terms.
Warranty Program
Lush Global Contracting is a commercial procurement distributor, not a product manufacturer, and does not issue direct or branded product warranties. However, we pass through all transferable manufacturer warranties directly to you. Coverage depends strictly on the original manufacturer’s terms, which generally cover factory material defects, core structural integrity, and manufacturing flaws under normal specified commercial usage.
Because warranties are issued by the original equipment or material manufacturer, claims are evaluated under their specific guidelines. Contact our team at help@lushglobalcontracting.com with your original invoice number, batch/lot details, and clear photographs of the defect. We will furnish the direct manufacturer warranty documentation and assist you in opening a formal claim with the manufacturer’s technical services division.
We utilize two primary logistics channels depending on size and weight:
- Commercial Freight (LTL & Flatbed): For bulk orders, architectural materials, crates, and palletized commercial flooring. Standard freight is curbside or dock-to-dock. Liftgate service must be requested at checkout if your facility lacks a loading dock or forklift.
- Standard Parcel (UPS, FedEx, USPS): For hardware, small accessories, and select sample orders.
No. If promotional or free freight was applied to your initial outbound delivery, it does not apply to returns. The customer or contractor is 100% responsible for arranging, securing, and prepaying all return freight and shipping fees. Original outbound freight costs are non-refundable.
As a specialized B2B commercial supplier, Lush Global Contracting does not offer consumer retail gift cards. We operate via direct purchase orders, credit card payments, commercial ACH/wire transfers, and established corporate trade accounts.
Promotional and trade discount codes must be entered during checkout or noted on your formal Request for Quote (RFQ) before invoice clearance. Discounts cannot be applied retroactively to completed transactions or existing commercial invoices. Codes cannot be combined with custom wholesale tier pricing or contract distributor bids.
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Returns & Exchanges
Returns are accepted strictly for standard, unused, uninstalled, and factory-sealed stock merchandise within 14 calendar days of delivery. All returns require prior written authorization (RMA) and are subject to a 25% restocking fee.
Custom orders, made-to-order lots, cut-to-size rolls, clearance goods, and adhesives or materials that have been opened or handled on a job site are strictly final sale and cannot be returned or exchanged.
- Request an RMA: Email help@lushglobalcontracting.com within 14 days of delivery with your invoice number and photos of the sealed packaging.
- RMA Approval: Once approved, we will provide an RMA number and the designated warehouse address.
- Ship Merchandise: Dispatch the freight within 7 days using an insured carrier.
- Inspection & Refund: Upon warehouse check-in and inspection (5–7 business days), credit will be issued minus the 25% restocking fee and applicable transit charges.
Yes. We periodically feature discounted pricing on manufacturer overstock lots, surplus inventory, and discontinued production lines. All promotional, overstock, and clearance merchandise is sold on a strict “AS IS,” Final Sale basis with no returns, cancellations, or credits permitted.
No. Lush Global Contracting is a US commercial procurement and logistics distributor operating out of Phoenix, Arizona. We fulfill and ship directly from regional domestic manufacturing plants and partner warehouses to job sites across the United States. We do not operate overseas retail storefronts or international dealer networks.
No. Promotional discounts, volume breaks, and contract pricing tiers are tied to specific invoice totals, supplier promotions, or order dates. Because replacements require a new, separate purchase order, previous discount codes or contract rates do not automatically carry over unless re-approved in writing by your sales representative.
Our procurement and logistics dispatch team is available Monday through Friday to review order statuses, job-site freight requirements, and product specifications.
- Email: help@lushglobalcontracting.com
- Phone: (623) 387-9777
- Website: www.lushglobalcontracting.com
Lush Global Contracting is a distributor rather than a manufacturer, and we do not issue company-branded product warranties. However, we assign and pass through all available manufacturer warranties directly to you. These warranties typically cover factory material defects and manufacturing flaws under standard commercial use, subject entirely to the manufacturer’s written warranty terms.
Email help@lushglobalcontracting.com with your original purchase order or invoice number, batch/lot markings, and clear photos or videos of the defect. Our technical support team will provide the manufacturer’s warranty claim documentation and guide you through submission to their quality assurance department.
We dispatch orders through two main channels:
- Less-Than-Truckload (LTL) & Flatbed Freight: For bulk material orders, heavy crates, and palletized commercial flooring. Deliveries are dock-to-dock or curbside. Liftgate services must be requested and paid for prior to dispatch.
- Standard Parcel Carriers (UPS, FedEx, USPS): For hardware, accessories, architectural samples, and small-batch orders.
Our return terms are structured specifically for commercial operations: returns are customer-funded, apply exclusively to unopened stock merchandise within 14 days of delivery, require an approved RMA, and are subject to a 25% restocking fee. Original outbound shipping, freight surcharges, and payment processing fees are strictly non-refundable.
No. Any complimentary freight or shipping promotions applied to your initial outbound order apply exclusively to outward transit. The buyer is 100% responsible for all return freight charges, logistics booking, liftgate fees, and return transit insurance.
Lush Global Contracting serves commercial contractors, developers, facility managers, and business procurement teams. We do not sell retail consumer gift cards. Transactions are conducted via commercial invoicing, credit card, certified bank funds, ACH, or domestic wire transfers.
Shipping & recent orders
Your dispatch notification email will display the carrier and tracking link. Small parcel orders are routed via UPS, FedEx, or USPS. Bulk, heavy, or palletized materials ship via contracted LTL or regional freight lines. For freight dispatches, your notification includes the carrier name, Master Bill of Lading (BOL) number, and PRO/tracking number.
USPS occasionally marks parcels as “Delivered” when they arrive at the local destination sorting facility or when an entry scan occurs ahead of the final delivery route. If your tracking shows delivered but you have not received it:
- Check your building’s mailroom, front desk, loading dock, or side entrances.
- Confirm whether another team member or facility personnel accepted the parcel.
- Allow 24 to 48 hours for the carrier to complete the route. If it remains missing, contact us at help@lushglobalcontracting.com so we can initiate an official carrier tracer.
Processing & Staging: Standard in-stock orders typically require 1 to 3 business days to verify, pull, and palletize.
Transit Time: Standard parcel delivery generally takes 2 to 5 business days depending on destination. LTL commercial freight transit typically ranges from 3 to 7 business days, depending on distance from the origin facility, terminal schedules, and regional routing.
Business days are Monday through Friday, excluding standard federal and state holidays recognized in the United States. Warehouse fulfillment, freight pickups, and carrier line-haul transits do not run on weekends or public holidays.
As soon as your order is staged, scanned onto the outbound carrier’s truck, and accepted at the dock, an automated dispatch notice is sent to the billing email on file. This email contains your active tracking link, carrier identification, and delivery instructions.
Tracking updates are not instantaneous:
- Initial Scan Delay: A carrier may take 24 to 48 hours from the time a shipping label or BOL is generated to scan the pallet into their initial sorting hub.
- Line-Haul Freight Transit: Commercial LTL freight moving across regional hubs often does not receive intermediate scan updates while trailers are in long-distance transit. Scans typically update once the freight arrives at the local destination terminal to schedule the delivery window.
