Expert Help When You Need It

Our technical team is available to assist with substrate preparation, product compatibility, warranty claims, and installation troubleshooting — before, during, and after your project.

Open a Support TicketCall-LUSH-Support

4 hrs

Avg. response time

98%

Issue resolution rate

8am–8pm

Support hours (EST)

Live

Chat available

Help Topics

Frequently Asked Questions

  • Our LVT flooring is compatible with concrete, plywood, existing vinyl, and ceramic tile substrates when properly prepared.

  • Contact our support team with your order number and photos of the issue. We'll process your claim within 48 hours.

  • Yes, we offer on-site technical support for large commercial projects. Contact us to schedule a consultation.

  • Use pH-neutral cleaners and avoid abrasive tools. Regular sweeping and damp mopping will maintain your flooring's appearance.

  • Email our technical team with your project details and we'll provide all necessary LEED certification documentation.

Contact Methods

Phone Support

Monday–Friday, 8am–6pm EST

(623) 387-9777

Email Support

Get a response within 24 hours

help@lushglobalcontracting.com

Live Chat

Chat with a specialist in real-time